the Navigation pane, there are five different ways to view Trouble Tickets. You
can view open, closed and/or cancelled Trouble Tickets within your database.
The six available options are:
My Work Center Troubles –
provides a list of Trouble Tickets (you have permission to access) currently
assigned into a work center.
Troubles Assigned to Me –
provides a list of Trouble Tickets assigned or sent to you by another user.
Troubles Created By Me -
provides a list of the Trouble Tickets that you created.
Held Troubles –
provides a list of Trouble Tickets currently on hold.
All Active Troubles –
provides a list of all the open Trouble Tickets within your database.
Trouble History –
provides a list of Trouble Tickets that have been cancelled or completed within
selection displays information regarding the Trouble Ticket. When you
right-click on a column, you can change the amount of information within the
line display. You can also change the order of the columns by clicking and
holding on the column header, then drag and drop it to the new location within
the line display (when you click and hold two red arrows displays so you know
where you are in the line display).