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Troubles

Viewing a Trouble Ticket

Within the Navigation pane, there are five different ways to view Trouble Tickets. You can view open, closed and/or cancelled Trouble Tickets within your database. The six available options are:

·         My Work Center Troubles – provides a list of Trouble Tickets (you have permission to access) currently assigned into a work center.

·         Troubles Assigned to Me – provides a list of Trouble Tickets assigned or sent to you by another user.

·         Troubles Created By Me - provides a list of the Trouble Tickets that you created.

·         Held Troubles – provides a list of Trouble Tickets currently on hold.

·         All Active Troubles – provides a list of all the open Trouble Tickets within your database.

·         Trouble History – provides a list of Trouble Tickets that have been cancelled or completed within your database.

Each selection displays information regarding the Trouble Ticket. When you right-click on a column, you can change the amount of information within the line display. You can also change the order of the columns by clicking and holding on the column header, then drag and drop it to the new location within the line display (when you click and hold two red arrows displays so you know where you are in the line display). 

My Work Center Troubles

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Troubles and then My Work Center Troubles.

3.       A list of the Trouble Ticket currently in a work center that you can access populates. If you have a large number of Trouble Tickets, the list may not populate, there are two ways to populate the list:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Find the Trouble Ticket within the list and double-click it to open the Trouble Ticket details window.

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Trouble Assigned to You

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Troubles and then Troubles Assigned to Me.

3.       A list of Trouble Tickets assigned to you or sent to you by another user populates. If you have a large number of tickets, the list may not populate. To populate the list, do one of the following:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Find the Trouble Ticket within the list and double-click it to open the Trouble Ticket details window.

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Troubles you created

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Troubles and then Troubles Created by Me.

3.       A list of Trouble Tickets assigned to you or sent to you by another user populates. If you have a large number of tickets, the list may not populate. To populate the list, do one of the following:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Find the Trouble Ticket within the list and double-click it to open the Trouble Ticket details window.

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Held Troubles

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Troubles and then Held Troubles.

3.       A list of Trouble Tickets on hold populates. If you have a large number of Trouble Tickets, the list may not populate, there are two ways to populate the list:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Find the Trouble Ticket within the list and double-click it to open the Trouble Ticket details window.

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Viewing All Trouble Tickets

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Troubles and then All Troubles.

3.       A list of all the open Trouble Tickets populates. If you have a large number of tickets, the list may not populate. To populate the list, do one of the following:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Find the Trouble Ticket within the list and double-click it to open the Trouble Ticket details window.

Viewing Closed or Cancelled Trouble Tickets

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Troubles and then Order History.

3.       A list of closed or cancelled Trouble Tickets populates. If you have a large number of tickets, the list may not populate. To populate the list, do one of the following:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   The Current Status column displays whether the ticket was completed or cancelled.

5.   Find the Trouble Ticket within the list and double-click it to open the Trouble Ticket details window.

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