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Troubles

Trouble Ticket Views

Within the Views pane, you can sort your trouble ticket list based on certain characteristics. For example, you can view all the active troubles relating to a site. The default or simple list displays all tickets starting with the most recently created ticket first. The following views are available:

·         Simple List

·         Building Name

·         Show Items with Circuit Names

·         Switch Name

·         Show Items with Phone Numbers

·         Subscriber Last Name

·         Work Flow Custom Fields

·         Organization Name

·         Notes

·         Contact Name

·         Equipment & Services

·         Contact Phone

·         Work Center Name

·         TCO Group

·         Status

·         Resource Mgr

·         Site

·         Custom Summary

When you click the option circle next to a selection, the list changes to group your tickets based on the common characteristic. For example, if you select Building, all tickets associated to building 1 are grouped together; building 2 are together and so on. For each group, you can click the plus sign next to the group name to view the tickets within the grouping. 

 

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