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Troubles

Removing a Work Center

You can remove any work center from a Trouble Ticket. This allows your site to create one work flow for all Trouble Tickets within your database. For example, you can create one work flow that can be used for set device, cell phone and circuits troubles. With the ability to remove a work center from a work flow, you can manipulate the work flow as it progresses from start to finish. 

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Troubles and then All Active Troubles.

3.       A list of the open troubles populates. If you have a large number of active tickets, the list may not populate. To populate the list, do one of the following:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Once the list opens, double-click the order number. 

5.   Within the Work Flow pane, right-click on the work center to remove from the work flow, click Remove Work Center selection.

! In order for a work center to be removed from the work flow, your cairs.net administrator must designate the work center as optional within the work flow. To learn more about the creating work flows, see System Admin Work Flows.

6.   A message box opens verifying that you really want to remove the work center from the work flow. Click Yes to continue or No to cancel the operation.

7.   Within the Actions ribbon group, click Save (save and stay) to continue working with the ticket or Save & Close (save and exit) to return to the Work Order list. 

 

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