When you enter a work center, there will
be one or more data components (as assigned by your cairs.net administrator)
ready for completion. Each of the data components allows you to manipulate a
particular item within your database. The available components differ depending
on the type of Trouble Ticket, work center needs, and user privileges. The
following data components are available:
allows you to add, delete, and modify a database subscriber.
Authorization Code –
allows you to add, delete, and modify authorization codes.
– allows you to add, delete, and modify a main circuit and circuit segments.
allows you to associate accounting/billing information to a set device,
circuit, or subscriber.
General Task –
allows you to manage work order and/or Trouble Tickets tasks.
Cell Phone –
allows you to add, delete, and modify cell phones.
Set Device –
allows you to add, delete, and modify an analog, digital, and IP set into the
Set Device (EWSD) –
allows those with an EWSD Switch to add, delete, and modify sets.
Each Data Component
button is segmented (depending on your screen size the button may not be
segmented but may only contain a drop-down arrow). When you click the lower
portion of the button, a drop-down list displays. For each component there is a
search option, this allows you to search for an existing component to associate
to the work order. The Set Device button has two search options:
Search for Existing Primary Devices
– displays a list of the primary button information for all set devices
Search Existing Devices
– displays a list of all telephone numbers associated to a set device and their
When you click the components button,
cairs.net opens the general screen for that component. Once the component is
open, complete the necessary fields, required fields must be completed before
the Trouble Ticket can move to the next work center. All configured components
display within the Configured Components pane in the lower right-hand corner of
the work order screen.
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