the Navigation pane, click Troubles and then All Active
list of the open troubles populates. If you have a large number of active
tickets, the list may not populate. To populate the list, do one of the
Within the search box, type any portion of
the record and then click the magnifying glass.
Click the Show All button.
4. Once the list opens, double-click the order number. A Trouble
Ticket window opens.
5. Within the Attach ribbon group, click on either Add File
or the Add External Link button.
6. The Select the File to Attach window opens. Browse
to select the file to attach and click the Open button.
! If the file type that you want to add in not
showing up within your location, click on the file type drop-down arrow to
select the correct file format. If the
file type is not available within the drop-down, please contact your cairs.net
administrator to add the file type to the allowable file types list.
7. The file is attached and displays directly below the Actions
ribbon. To view the attached file, click the button.
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