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Telephone Control Officer Group

Topics Discussed Below

Adding Subscribers to the Group

Removing a Subscriber from a TCO Group

Subscriber's TCO

Adding Subscribers to the Group

1.     Click Subscribers.

2.     Within the Navigation pane, click Telephone Control Officer Group.

3.     Depending on the amount of records you have within your database, the TCO Group list may not readily populate. To populate the list, perform one of the following actions:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Once the list populates, double-click the desired TCO Group. The Telephone Control Officer window opens.

5.   The Subscribers in the Selected Subscribers pane displays a list of Subscribers assigned as Telephone Control Officers to the group.

6.   The Available Subscribers pane displays a list of Subscribers currently within your database.

7.   To assign a subscriber to the group, highlight the subscriber within the Available Subscribers pane. Within the Subscriber Association ribbon group at the top of the screen, click the Add TCO button.

8.   The subscriber name moves from the Available Subscribers pane into the Selected Subscribers pane.

9.   Within the Actions ribbon group, click Save (save and stay) to continue working within this group or Save & Close (save and exit) to return to the Telephone Control Officer Group List.

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Removing a Subscriber from a Group

1.       From the main menu, click Subscribers.

2.       Within the Navigation pane, click Telephone Control Officer Group.

3.       Before the list of TCO Groups populates, you must either:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.       The Telephone Control Officer window opens.

5.       The Subscribers in the Selected Subscribers pane displays a list of Subscribers the TCO assigned to this group.

6.       To remove a subscriber from the group, highlight the subscriber name within the Selected Subscribers pane.

7.       Within the Subscriber Association ribbon group at the top of the screen, click the Remove TCO button.

8.       Within the Actions ribbon group, click Save (save and stay) to continue working within this group or  Save & Close (save and exit) to return to the Telephone Control Officer Group list.

9.       The subscriber’s name will not re-appear in the Available Subscribers pane until you close out of the group and re-enter.

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