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General Subscriber Information

Telephone Control Officer Group

Resource Managers

Commanding Officers

Supervising Managers

Subscribers

Subscribers are individuals, businesses, service groups, or other entities that provide useful resources or specific services for the site. Subscribers are not directly a part of the Sites hierarchical structure but often require Site services (including telephone services) necessary for them to be located on the site. Subscribers are generally required to pay for the services provided to them by the Site. Cairs.net maintains general information regarding their name, location, and telephone listing in the Subscribers Section.

Telephone Control Officer Group

A Telephone Control Officer (TCO) is the person responsible for managing your site’s Subscriber services. Each TCO is placed into a group to manage several different subscribers.

Resource Manager Group

A resource manager is the individual responsible for monitoring the resources available for a group of people. They are required to evaluate and approve funding for work orders submitted by their Subscribers.

When a subscriber submits a work order through the Subscriber Portal, the work order stops in cairs.net and waits for the Resource Manager to approve funding. Your cairs.net administrator decides which work orders require approval. Once approved the work order can resume within the workflow.

Commanding Officers

Each Subscriber and Subscriber Manager can be assigned a Commanding Officer who ultimately has the final approval over Subscribers and Subscriber Managers.

Supervising Managers

You can assign each subscriber a Supervising Manager.  These managers have permission to view data within Subscriber Portal and you can limit their permission based on site and/or organization.

 

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