Subscribers are individuals, businesses,
service groups, or other entities that provide useful resources or specific
services for the site. Subscribers are not directly a part of the Sites
hierarchical structure but often require Site services (including telephone
services) necessary for them to be located on the site. Subscribers are
generally required to pay for the services provided to them by the Site.
Cairs.net maintains general information regarding their name, location, and
telephone listing in the Subscribers Section.
Telephone Control Officer Group
A Telephone Control Officer (TCO) is the
person responsible for managing your site’s Subscriber services. Each TCO is
placed into a group to manage several different subscribers.
Resource Manager Group
A resource manager is the individual
responsible for monitoring the resources available for a group of people. They
are required to evaluate and approve funding for work orders submitted by their
When a subscriber submits a work order
through the Subscriber Portal, the work order stops in cairs.net and waits for
the Resource Manager to approve funding. Your cairs.net administrator decides
which work orders require approval. Once approved the work order can resume
within the workflow.
Each Subscriber and Subscriber Manager can
be assigned a Commanding Officer who ultimately has the final approval over
Subscribers and Subscriber Managers.
You can assign each subscriber a Supervising
Manager. These managers have permission
to view data within Subscriber Portal and you can limit their permission based
on site and/or organization.