you are not already on the Troubles window, click on Troubles link in the blue
menu bar at the top of the page
screen changes to display a list of the open trouble tickets. In the menu bar
directly below the cairs.net logo, click the New Trouble link.
New Trouble window opens. Complete the following fields:
Trouble Category – click the dropdown arrow
to access a list of the trouble categories, from the list select one of the
If you select telephone,
circuit or cell phone, an additional field becomes available for you to enter
in the name or number of the troubled device. As you start typing the name or
number in, a list of the matching devices becomes available for you to choose
from. You can scroll down using the down arrow on your keyboard or using your
mouse. Once at your selection either
press enter on your keyboard or click on the device.
you continue with a telephone number or circuit name that is not in the
database, you will get a message when you save saying the component is not
recognized. You must enter a valid
telephone number or circuit name into the field before saving.
Work Flow – click the dropdown arrow to
access a list of the trouble ticket work flows, select the appropriate work
Contact Name – type-in the contact name for
Contact Phone – type-in the contact phone
number, for telephone troubles you should enter a different number that than
the troubled device.
Request Notes – type-in any additional
comments regarding the trouble ticket.
4. Once all fields are complete click on the Save button. Your trouble will appear at the top of the