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Topics Discussed Below

Viewing Your Work Orders

Viewing Work Orders Assigned to You

Viewing Work Orders on Hold

Viewing All Work Orders

Viewing Closed or Cancelled Work Orders

Viewing Work Orders

Within the Navigation pane, there are five different choices on how to view all work orders. You can view open, closed and/or cancelled work orders within your database. The five available options are:

·         My Work Center Orders – provides a list of work orders (you have permission to access) currently assigned into a work center.

·         Orders Assigned to Me – provides a list of work orders assigned or sent to you by another user.

·         Order Created By Me – provides a list of the work orders that you created.

·         Held Orders – provides a list of work orders currently on hold.

·         All Active Orders – provides a list of all open work orders within your system.

·         Order History – provides a list of cancelled or completed work orders within your system.

Each of the selections displays information regarding the work order. When you right click any column, you can change the amount of information within the line display. You can also change the order of the columns, click and hold on the column header and drag and drop it to the new location within the line display (when you click and hold two red arrows displays so you now where you are in the line display).

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My Work Center Orders

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Orders and then My Work Center Orders.

3.       A list of the work orders currently in a work center that you can access populates to the right.  If you have a large number of work orders, the list may not populate.  To populate the list, do one of the following.

·         Within the search box, type-in any portion of the record and then click the magnifying glass.

·         Click the Show All button.

     4.       Find the work order within the list and double click it to open the work order details window.

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Orders Assigned to You

1.       Click the Orders/Troubles menu.

2.       Within the Navigation pane, click Orders and then Orders Assigned to Me.

3.       A list of work orders assigned to you (or sent to you by another user) populates. If you have a large number of work orders, the list may not populate. To populate the list, type any portion of the record in the search box, then click the magnifying glass.

4.       Click the Show All button. Find the work order within the list and double-click it to open the work order details window.

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Orders Created By You

1.       Click the Orders/Troubles menu.

2.       Within the Navigation pane, click Orders and then Orders Created By Me.

3.       A list of work orders that you created populates. If you have a large number of work orders, the list may not populate. To populate the list, type any portion of the record in the search box, then click the magnifying glass.

4.       Click the Show All button. Find the work order within the list and double-click it to open the work order details window.

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Held Orders

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Orders and then Held Orders.

3.       A list of work orders on hold populates to the right.  If you have a large number of work orders, the list may not populate.  To populate the list, do one of the following.

·         Within the search box, type-in any portion of the record and then click the magnifying glass.

·         Click the Show All button.

     4.       Find the work order within the list and double click it to open the work order details window.

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Viewing All Work Orders

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Orders and then All Orders.

3.       A list of all the open work orders populates to the right.  If you have a large number of work orders, the list may not populate.  To populate the list, do one of the following.

·         Within the search box, type-in any portion of the record and then click the magnifying glass.

·         Click the Show All button.

     4.       Find the work order within the list and double click it to open the work order details window.

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Viewing Closed or Cancelled Work Orders

1.       Click Orders/Troubles.

2.       Within the Navigation pane, click Orders and then Order History.

3.       A list of closed or cancelled work orders populates to the right.  If you have a large number of work orders, the list may not populate.  To populate the list, do one of the following.

·         Within the search box, type-in any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.       The Current Status column displays whether the work order was completed or cancelled.

      5.       Find the work order within the list and double click it to open the work order details window.

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