Click the Orders/Troubles menu.
Within the Navigation pane, click Orders
and then All Active Orders.
A list of the open orders populates. If
you have a large number of active work orders, the list may not populate, there
are two ways to populate the list:
Within the search box, type any portion of
the record and then click the magnifying glass.
Click the Show All button.
the list opens, double-click the order number. A work order window opens.
the Order Actions ribbon group, click the Send Back button. A
drop-down field displays displaying the previous work center(s) within the
over the top of a work center name. A list of users with access to the work
center displays. From the list, select the name of the person to send the work
order back to, you will see the first name, last name and user name display.
message box displays allowing you to type the reason you are sending the work
order back to the user, once the message is complete, click the OK
work order saves and closes and you are returned to the Orders list.
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