There are four reports that you can
generate for your work order and/or trouble tickets. The following report types
All Orders and Troubles
– displays a list of all the work order/troubles within your system, this
includes open, completed and cancelled.
All Orders and Troubles By Directory
Number – displays a list of the work orders/troubles within
your system based on telephone number, this report includes open, completed and
cancelled work orders.
All Orders and Troubles By Circuit
- displays a list of the work orders/troubles within your system based on
circuit name, this report includes open, completed and cancelled work orders.
All Portal Requests
– displays a list of work orders/troubles with your system that were submitted
via the Subscriber Portal, this includes open, completed and cancelled work
Equipment and Service By Category
– displays a list of the equipment and services associated to the work orders
based on equipment category. This report includes a One-time Cost Total.
! In order for the Equipment and Service By
Category report to work properly, you need to define a report category for each
equipment type and/or each piece of equipment. To learn more about this please
see, Equipment and Services - Manage Report Category.
When you click on any of the menu options
the report generates to you screen. Once the report displays, you can export
the information into a PDF, Excel, or text file.
For each of the reports you can create a
search parameter to display only the information that you want to see. When you
click the double drop-down arrow in the upper right-hand corner, the Advanced
Search Options become available. These search options allow you to limit the
amount of information generated within the report.
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