the Directory/Organization menu.
the Navigation pane, click Organizations.
on the amount of records you have within your database, the list may not
readily populate. To populate the list, perform one of the following actions:
Within the search box, type any portion of
the record and then click the magnifying glass.
Click the Show All button.
4. The Organization list
opens, displaying all organizations.
Double-click the name to open the General - Organization window.
5. Within the Show ribbon
group, click the Calls button.
6. The window displays the
following information for each call type:
– call type name.
– the total number of calls made.
– the total cost of calls.
Total Call Duration
– the total duration of call in minutes.
7. At the bottom of the list
is a total for all call charges. To view the details for each call type, click
the plus (+) sign next to the call type name. To return to the default
view, click the minus (-) sign next to the call type name.
8. You can export or print
the call data by clicking the Sharing tab at the top of the screen.
There are 3 export formats:
PDF – you can export
the total report, expanded bands only or primary band to a PDF file. Once
selected the PDF file generates to your screen, you can save the file to any
– you can export the total report, expanded bands only or primary band to an
Excel spreadsheet. Once selected, Excel opens with your report, you can save
the file to any location.
you can send the entire report, expanded bands only or primary band report a
printer. Once selected the Print box displays allowing you to choose your
you can export the total report, expanded bands only or primary bands to a tab
delimited text file. Once selected, the Select the location to save the
Tab-delimited Text File box opens. Browse to the location, type the file name
within the text box and click the Save button.