To view the calls associated to the set,
click the Calls button within the Show ribbon group. Depending on the amount of
calls associated to the set, the list may not populate right away. To populate
the list, complete one of the following:
Within the search box, type any portion of
a call record (Date Called, Call Type, etc.) then click the magnifying glass.
Click the Show All button.
The window displays the following call
– call type name.
– the total number of calls made.
– the total cost of calls.
Total Call Duration
– the total duration of calls in minutes.
At the bottom of the
list, are call charge totals. To view the details for each call type, click the
plus sign (+) next to the call type name, to return to the default view,
click the minus sign (-) next to the call type name.
You can export or print
the call data by clicking on the Sharing tab at the top of the screen. There
are 4 export formats:
PDF – you can export
the total report (expanded bands only or primary band) to a PDF file. Once
selected the PDF file generates to your screen, you can save the file to any
– you can export the total report (expanded bands only or primary band) to an
Excel spreadsheet. Once selected, Excel opens with your report, you can save
the file to any location.
– you can send the entire report (expanded bands only or primary band) to a
printer. Once selected the Print box displays allowing you to choose your
you can export the total report (expanded bands only or primary bands) to a tab
delimited text file. Once selected, the Select the location to save the
Tab-delimited Text File box opens. Browse to the location, type the file name
within the text box and click the Save button.
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