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Cisco Phones

Configuring a Cisco Phone

1.       Click Configured Items.

2.       In the Navigation pane, select Cisco Phones

3.       There are two ways you can start to add a cisco phone, with either option the General – Cisco Phone window opens:

·         Within the toolbar directly above the Navigation pane, click the drop-down arrow next to New, then select Cisco Phone.

·         Within the Actions pane, click Add New Cisco Phone

4.   In the Information from cairs.net pane, complete the following fields, required fields are marked with an asterisk (*):

·         Switch Name * - click on the dropdown arrow to access a list of the switched created in your database, from the list select the CUCM to add the phone to

·         Phone Model * - click on the dropdown arrow to access a list of the phone models associated with your CUCM.  The models that appear in this list are populated directly from your switch. 

·         Phone Template * - click on the dropdown arrow to access a list of the phone template associated with your CUCM.  Again the templates within this list come directly from the templates created in your CUCM, to manipulate this information you must access your CUCM directly. 

5.   Once you have the above three fields completed the other two panes of information will become available for you to populate.  Let’s start with the Switch Detail Information pane.

Switch Detail Information Pane

6.   Within the Switch Detail Information pane, there are six sections of information, we will break it down based on section

Section 1: Phone Type

7.   There are two fields within this pane, the phone model and the protocol.  The model matches the one from the information from cair.net pane.  The protocol used is pre-determined by your CUCM

Section 2: Device Information

8.   This pane allows you to add more information regarding the phone. 

There are several fields of information displayed within this pane, for the purposes of this manual we are going to focus on the fields that are required.  To learn more about each field, click on the Open CUCM Help button with the Cisco ribbon group

9.   Complete all necessary fields, you must complete the field marked with an asterisk (*):

·         MAC Address * - type in the MAC address of the gateway.  This MAC address is the unique identifier for the device

·         Device Pool * - click on the arrow to access a dropdown list, from the list select the appropriate device pool

·         Phone Button Template * - this field auto-populates with the phone template you selected in the information from cairs.net pane.  To change the template, click on the dropdown arrow to access a list of template, from the list select the new phone button template

·         Location * - click on the arrow to access a dropdown list, from the list select the location of the device

Section 3: Protocol Specific Information

10. Within this section you are going to complete fields that are specific to the protocol associated to the set model.  The protocol is determined by your CUCM settings. Complete all necessary fields, you must complete the field marked with an asterisk (*):

·         Device Security Profile * - click the arrow to access a dropdown list, from the list select the security profile for the device.  The security profile

Section 4: Extension Information, Section 5: MLPP Information, Section 6: Do Not Disturb

11. The remaining sections do not have any required fields; you can complete any fields if necessary.


Deleting a Cisco Phone

It is important to note that when you delete a phone that has existing charges whether call, equipment or services, those need a billing end date.  If you do not indicate a billing end date, cairs.net auto-populates the billing end date with the current date.  

1.       Click Configured Items.

2.       In the Navigation pane, select Cisco Phones

3.       Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Once the list populates, click on the phone you want to delete and perform one of the following options:

·         Within the Actions pane, click on the ‘Delete Cisco Phone’ link

·         Double click on the record to open the device details window, within the Actions ribbon group, click the Delete button.

5.   Once you click Delete, a message box displays verifying that you really want to delete the phone. Click Yes within the box to continue or No to cancel the operation

 

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