To view the calls associated to the phone,
click the Calls button within the Show ribbon group. Depending on the amount of
calls associated to the phone, the list may not populate right away. To
populate the list, complete one of the following:
Within the search box, type any portion of a
call record (Date Called, Call Type, etc.) then click the magnifying glass.
Click the Show All button.
The window displays the following call
Call Type –
call type name.
Total Calls –
the total number of calls made.
Total Cost –
the total cost of calls.
Total Call Duration –
the total duration of calls in minutes.
At the bottom of the list,
are call charge totals. To view the details for each call type, click the plus
sign (+) next to the call type name, to return to the default view, click
the minus sign (-) next to the call type name.
You can export or print the
call data by clicking on the Sharing tab at the top of the screen. There are 4
PDF – you can export
the total report (expanded bands only or primary band) to a PDF file. Once
selected the PDF file generates to your screen, you can save the file to any
Excel – you can export
the total report (expanded bands only or primary band) to an Excel spreadsheet.
Once selected, Excel opens with your report, you can save the file to any
Print – you can send the
entire report (expanded bands only or primary band) to a printer. Once selected
the Print box displays allowing you to choose your printing options.
Text – you can export the
total report (expanded bands only or primary bands) to a tab delimited text
file. Once selected, the Select the location to save the Tab-delimited Text
File box opens. Browse to the location, type the file name within the text box
and click the Save button.