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Distribution Groups

Topics Discussed Below

Adding an ACD Group

Deleting an ACD Group

Adding an New Distribution Group

1.       Click Configured Items.

2.       In the Navigation pane, click Set Management > Distribution Groups.

3.       In the Actions pane, click the Add New Distribution Group link.

4.       The General – Distribution Groups window opens. There are two panes of information; Group and Members.  The Group pane allows you to define the group details, whereas the Members pane allows you to view the set devices that belong to the group. 

5.       Within the Group pane, complete the following fields (required fields are marked with an asterisk (*):

·         Name* – type the Distribution Group name.

·         Switch Name* – click the drop-down arrow to access a list, and then select the switch.

·         Distribution Type – type in the distribution type into the field, for example, ACD or UCD. 

6.   Within the Actions ribbon group, click the Save button (save and stay) to continue working with this Distribution Group or click the Save & Close button (save and exit). 

Deleting a Distribution Group

1.       Click Configured Items.

2.       In the Navigation pane, click Set Management > Distribution Groups.

3.       Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   There are two ways to delete a Distribution Group:

·         Highlight the group within the list and click the Delete Distribution Group link within the Actions pane.

·         Double-click the name. The Distribution Group window opens. Within the Actions ribbon group, click the Delete button.

5.   Once you click Delete, a message box displays verifying that you really want to delete the group. Click Yes within the box to continue or No to cancel the operation.

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