A Distribution Group works similar to a
queue or ring group but is different from a Call Pickup Group in that the
switch determines who receives the next call. The member who receives the call
is generally the person who has been idle the longest amount of time and who is
not currently on a call.
This menu option is a little different
from any other in that you are not creating the group to send to the switch,
you are creating the group name within the cairs.net database. Once you create
the group, each set you want to include in the group needs to have the ACD
feature assigned to a button. Once you send the scripts to the switch to add
the feature onto the set(s), your next step is to perform a Data Sync. This
synchronizes the groups from the switch database to those within the cairs.net
database, thereby adding the members into the group.
When you access a Distribution Group there
are two panes of information the top pane displays the distribution group
general information such as name, switch name and distribution type. The lower pane displays a list of the members
that belong to the distribution group.