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learning center  >  CONFIGURED ITEMS - SET MANAGEMENT  >  Automatic Call Distribution Groups

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Distribution Groups

Introduction

A Distribution Group works similar to a queue or ring group but is different from a Call Pickup Group in that the switch determines who receives the next call. The member who receives the call is generally the person who has been idle the longest amount of time and who is not currently on a call.

This menu option is a little different from any other in that you are not creating the group to send to the switch, you are creating the group name within the cairs.net database. Once you create the group, each set you want to include in the group needs to have the ACD feature assigned to a button. Once you send the scripts to the switch to add the feature onto the set(s), your next step is to perform a Data Sync. This synchronizes the groups from the switch database to those within the cairs.net database, thereby adding the members into the group.

When you access a Distribution Group there are two panes of information the top pane displays the distribution group general information such as name, switch name and distribution type.  The lower pane displays a list of the members that belong to the distribution group.  

 

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