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learning center  >  CONFIGURED ITEMS - CIRCUITS  >  Equipment or Services Associated to a Circuit

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Circuits

Topics Discussed Below

Adding Equipment or Services to a Circuit

Deleting Equipment or Services from a Circuit

Viewing Equipment or Services

Each circuit can have multiple equipment or services items associated. It is important to remember that if you are billing for any equipment or services that you also associate an account number for the related charges. 

Adding Equipment or Services to a Circuit

      1.       Click the Configured Items menu.

2.       In the Navigation pane, click Circuits.

3.       Before the Circuit list populates, you must either:

·         Within the search box, type any portion of the record, then click the magnifying glass.

·         Click the Show All link.

4.       The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.

5.       The General-Circuit window opens.

! Before you can add equipment and/or services to a circuit, you need to associate an account number.  This allows for any charges to be billed properly.

6.       Within the Equipment and Services pane, click the row marked with an asterisk to add a new item. Use the drop-down lists or type the appropriate information in each of the following columns for the equipment or service , required fields are marked with an asterisk (*):

·         Equipment or Service Type* – click the drop-down arrow to access a list, there are three columns of information within the list:

·         Equipment or Service Types – displays the name of the equipment or service

·         Is Service Type – a checkmark indicates that the type is a service

·         Allow Cost Adjustment – a checkmark indicates that the you can adjust the cost of the equipment or service

·         Within the list, select the equipment or service type.

·         Equipment or Service Name* – click the drop-down arrow to access a list, and then select the equipment or service name. This list displays only the names associated to the type that you previously selected. 

·         Part Name* – click on the drop-down arrow to access a list, select the part name.

·         Site – once you click any of the drop-down lists, the field auto-populates with the site name you selected in the Device Properties pane.

·         Serial Number* – this field may auto-populate after you select a part name, it may either contain None or Generate Automatically, if these are contained within the field do not change the selection. However, if the field is blank click the drop-down arrow to access a list, and select the appropriate serial number

·         Quantity – this field auto-populates with a pre-determined quantity amount. To change, click the field and type-in the new information.

·         One Time Cost – this field auto-populates with the equipment’s one-time charge.

·         Recurring Cost – this field auto-populates with the equipment’s recurring charge.

·         Total One Time Cost – displays the total one-time cost for the equipment item.

·         Total Recurring Cost – displays the total recurring cost for the equipment item.

! At the bottom of the list of equipment is a totals line displaying the one-time and recurring charges totals for all the equipment items within the list.

·         Install Date* – this field auto-populates with today’s date. To change the date, click the field to access a drop-down arrow, once clicked a calendar displays. From the calendar, select the date to install the new equipment. This is the date the charges start for billing purposes. To change the month and year click the right or left arrow, and once at the appropriate month and year, click the number to select the date. The date populates in the box.

·         Delete Date – click the field to access a drop-down arrow. Once clicked, a calendar displays, from the calendar select the date to delete the item from the circuit. To change the date, click the field to access a drop-down calendar. To change the month and year click the right or left arrow, and once at the appropriate month and year, click the number to select the date. The date populates in the box.

·         Location – type the equipment or service location.

·         Last Recurring Bill Date – this field indicates the last date the piece of equipment generated a bill.

7.       Within the Actions ribbon group, click the Save button (save and stay) to continue working with this circuit or click the Save & Close button (save and exit) to return to the Circuit list.

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Deleting Equipment or Services from a Circuit

1.       Click the Configured Items menu.

2.       In the Navigation pane, click Circuits.

3.       Before the Circuit list populates, you must either:

·         Within the search box, type any portion of the record, then click the magnifying glass.

·         Click the Show All link.

4.       The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.

5.       The General-Circuit window opens.

6.       Within Equipment and Services pane, right-click the selector box next to the equipment or service type, a small pop-up menu opens, within the box click Delete.

7.       Once you click Delete, a message box displays, within the box there are two choices:

·         Set Delete Date as today – use this to attach today as the delete date. When CES runs, it deletes the item from the circuit and the billing will end as of today’s date.

·         Remove the row permanently – use this to delete the item permanently from the circuit, this deletes the item from the circuit without a delete date attached. This selection prevents prorated billing for the last month of use. Once you click ok, the item is removed from the Equipment and Services pane.

·         Cancel – this selection cancels the entire delete operation and returns you to the circuit.

8.       Click the appropriate option button, and then click Ok to continue, or Cancel to stop the operation. If you have selected Set Delete Date as today, today’s date populates within the Delete Date field.

9.       To complete the deletion, within the Actions ribbon group, click Save (to save and stay) to continue working with this circuit or click the Save & Close button (save and exit) to return to the Circuit list.

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Viewing Equipment or Services

There are several options available when viewing the equipment and services related to a circuit.  At the top of the Equipment and Services pane is a dropdown box click on the arrow to select the statue that you want to view, you can choose from one of the following statuses:

·         Active Charges – displays a list of the active equipment and services in your billing cycle.  This will be mostly recurring charges. After charges are billed, they will be moved to the inactive charges list.

·         Inactive Charges – displays a list of the equipment and services that have been billed for, this will be mostly one-time charges. 

·         Installed – displays a list of the equipment and services that has not been deleted. If you do not do any sort of billing this list will be the same as the active charges list. 

·         Deleted – displays a list of equipment and services that have been deleted, with a delete date on the record.  Any equipment or service that was deleted permanently (with no delete date) will not appear in any list as it no longer appear in the system. 

·         All – displays a list of the equipment and services related to the record regardless of status. 

Next to the status dropdown box are two checkboxes, one for equipment the other for services.  They are both checked to indicate that you want to see both equipment and services within the list.  To only view equipment or services click on the box to remove the appropriate checkmark, the list changes to display your selection.  

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