Within the Billing Tools ribbon group, you generate bills for the account you are currently viewing. You can adjust the bill without generating a new bill by either crediting or debiting the account. Once you generate the bill and send it out to the customer, you can apply any payment made. Payment made to an account will not show on the account until you generate a bill for the next bill cycle.
Finally, you can also rollback a bill cycle. When you perform a rollback, you are deleting the previous bill for the cycle and generating a new bill in its place. Please make sure this is the correct action, as there is no backup in place.
The first step in ensuring your billing generates properly is to make sure that the account number displays in all the necessary menu options. For Unofficial billing, the account number needs to appear in Accounts, Subscriber and on the set device or circuit.
Once the account displays on the device, you must decide what charges the account number is responsible for paying. There are four choices: All, Recurring, One-time and Call charges. This feature allows you to portion out the charges to various different organizations.