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Telephone Control Officer Group

Managing Customer Codes

1.       Click Subscribers.

2.       Within the Navigation pane, click Telephone Control Officer Group.

3.       Depending on the amount of records you have within your database, the TCO Group list may not readily populate. To populate the list, perform one of the following actions:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Once the list populates, double-click the desired TCO Group. The Telephone Control Officer window opens.

Adding a Customer Code

5.   Within the Show ribbon group, click the Customer Codes button.

6.   Within in the pane, click on the row marked with an asterisk and type in the new customer code.

7.   Alternately, you can click on the field to access a dropdown list, from the list select the customer code to associate to the TCO Group.

Deleting a Customer Code

8.   Within the Show ribbon group, click the Customer Codes button.

9.   Within the pane, right-click the customer code to delete. A small pop-up box opens; click Delete within the box.

10. Once you click Delete, a message box displays verifying that you really want to delete the code. Click Yes within the box to continue or No to cancel the operation.

11. Once selected, CAIRS draws a line through the name allowing you to delete multiple items at once.

12. If you do not want to delete the code, right-click the record again to access a pop-up menu. Click Undelete.

13. Once you select Undelete, a message box displays verifying that you really want to undelete the selection. Click Yes within the box to continue or No to cancel the operation.

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