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1.       Click Subscribers.

2.       Within the Navigation pane, click Subscribers.

3.       Depending on the amount of records you have within your database, the Subscriber list may not readily populate. To populate the list, perform one of the following actions:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Once the list populates, double-click the desired subscriber. The Subscriber window opens.

5.   Within the Show ribbon group, click the Password button to access a drop-down list. From the list, select Reset Password.

6.   A box opens with the new temporary password. Select Reset Password to save the new password, or Cancel to stop the process. If you selected to continue the process, a box opens saying the user’s password user successfully updated. Click Ok to return to the Subscriber window.