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Service Requests

A service requests allows you to create a work order for any adds, moves or changes to telephones or circuits. The service requests are based on Configuration Packages designed by your administrators.  The administrators pick which fields they want you to complete before sending the service request to the help desk.  

There are three main service request types:

·         New Service

·         Change

·         Disconnect

For each service request type you may have different requests that you can submit, for example, there may be a new service request for an analog set and one for a digital set.  


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