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Learning Center

Adding a CPU Group

Deleting a CPU Group

2.       In the Navigation pane, select Set Management > Call Pickup Groups.

3.       In the Actions pane, click the Add New Call Pick Up Group link.

4.       The General – Call Pickup Group window opens. Configure the following fields (fields marked with an asterisk (*) are required):

·         Switch Name* – click the drop-down arrow to access a list, and then select the switch.

·         Call Pickup Name* – type the new call pickup group name.

·         Description – type a brief call pickup group description.

5.       Within the Actions ribbon group, click Save & New (to save and stay) to reset the screen and continue adding new call pickup groups, or Save & Close (to save and exit) to return to the Set Management list. 

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To delete a call pickup group, all members of the group must first be deleted or be reassigned to a different group. (Please refer to “Deleting a Member from a Call Pickup Group. Cairs.net offers two ways to delete a Call Pickup Group:

1.       Click Configured Items.

2.       In the Navigation pane, select Set Management > Call Pickup Groups.

3.       The Call Pickup Groups list opens, displaying all existing call pickup groups.

4.       There are two ways to delete a Call Pickup Group:

·         Highlight the group name within the list and click the Delete Call Pickup Group link within the Actions pane.

·         Double-click the group name. The Call Pickup Group window opens. Within the Actions ribbon group, click the Delete button.

5.       Once you click Delete, a message box displays verifying that you really want to delete the call pickup group. Click Yes   within the box to continue or No to cancel the operation.

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