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Within this button, you can view the open or complete work orders or troubles relating to the set. 

1.     Click Configured Items.

2.     In the Navigation pane, select AS5300 Phones

3.     Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:

·         Within the search box, type any portion of the record and then click the magnifying glass.

·         Click the Show All button.

4.   Within the list, double click on the phone to access its detailed information.  

5.   Within the Show ribbon group, click on the Show Related Orders and Troubles button.

6.   A list of all associated work order and trouble tickets appear within the pane. The following information is displayed:

·         Work Order Number

·         Work Flow Name

·         Org Name

·         Site Name

·         Work Order Desc

·         Open Date

·         Current Status

7.   By double clicking on the work order number, the work order opens allowing you to view the complete detailed information. Click on the x in the upper right hand corner to close the work order and return to the phone.