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ACCOUNTING CHANGES 14.48
BLOG POSTS
Land Mobile Radios
CAC Authentication
New Auto Number Setup
Automated Backup Routine
WEEKLY FEATURE
UI Goodies
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Equipment & Services
SUPER SEARCH
USER INTERFACE - GETTING STARTED
Getting Started & Navigation
Customizing your cairs.net
Searching the List
Detail Record
Popup Window
Drop-downs
Data Fill
Form Layout
CONFIGURED ITEMS - SET MANAGEMENT
Set Devices
Configuring a Set
Set Facilities - Dedicated Plant
Set Buttons - Telephone Numbers
Set Button - Features
Account Mgmt - Vers 14
Equipment or Services Associated to a Set
Accounts for Call Charges
Calls
History
Appearances
Related Orders and Troubles
Multiple Listings
Switch Communication
WOPR Script History
Set Device Notes
Set Device Attachments
Viewing Sets
Cisco Phones
Performing a Sync
Understanding the Cisco Window
Cisco Phone
Set Facilities
Account Management
Equipment & Services
Show Related Orders & Troubles
Calls
Viewing Cisco Set Information
AS5300 Sets
Performing a Sync
Understanding the AS5300 Window
AS5300 Sets
Set Facilities
Account Management
Equipment & Services
Show Related Orders & Troubles
Calls
Viewing AS5300 Sets
Directory
Published Directory
Active Primary Published Directory
Multiline Hunt Groups
Multiline Hunt Groups
Multiline Hunt Group Members
Call Pickup Groups
CPU Groups
CPU Members
Intercom Groups
Intercom Groups
Intercom Members
Office Hunt Groups
Office Hunt Groups
Office Hunt Group Members
Automatic Call Distribution Groups
ACD Groups
ACD Members
Set Templates
Feature Packages
Feature Key Templates
Authorization Codes
CONFIGURED ITEMS - CIRCUITS
Circuit Types
Manage Circuit Name Template
Understanding the Main Circuit Screen
Configuring a Circuit
Configuring a Circuit - Copy
Accounts for Equipment and Services
Equipment or Services Associated to a Circuit
Alternate Circuit Names
Show Related Orders and Troubles - Circuits
Circuit History
Circuit Notes
Circuit Attachments
Circuit Segments
Adding a Segment
Deleting a Circuit Segment
Segment Accounts for Equipment and Services
Segment Equipment and Services
Segment History
CONFIGURED ITEMS - CELL PHONES
Manage Cell Phone Types
Configuring Cell Phone
Cell Phone - Calls
Accounts for Equipment and Services
Accounts for Call Charges
Equipment or Services Associated to a Cell Phone
Cell Phone History
Cell Phone File Attachments
CONFIGURED ITEMS - LAND RADIOS
Land Radio Types
Land Radios
Land Radio - History
Land Radio - File Attachments
Equipment & Services
Account Management
CONFIGURED ITEMS - ASSIGNED INVENTORY
CONFIGURED ITEMS - ACCOUNTING ENTRIES
Viewing Related Components
Mod/Add/Del Accounts for E & S
Modifying/Adding Equipment and Services
Deleting Equipment or Services
Viewing Equipment or Services
ORDERS
Introduction & Menu Options
Work Order Categories
Understanding the Work Order Details Screen
A Work Order - Start to Finish
It's Created - What Happens Now?
Associating Equipment and Services
Work Order Notes
Closing the Work Order
Work Order Views
Show Ribbon Group
Launch Ribbon Group
Data Components Ribbon Group
Order Actions Ribbon Group
Send To
Send Back (Rejecting)
Assign To
Put on Hold and Remove From Hold
Cancelling a Work Order
Optional Work Centers
Switching a WO to a TT
Custom Reporting
Attach Ribbon Group
Viewing Work Orders
Reopening a Work Order
TROUBLES
Introduction & Menu Options
Work Order Categories
Understanding the Trouble Ticket Details Screen
A Trouble Ticket – Start to Finish
Trouble Ticket Views
Troubles - Equipment and Services
Troubles - Notes
Show Ribbon Group
Data Components Ribbon Group
Order Actions Ribbon Group
Send To
Send Back (Rejecting)
Assign To
Put on Hold & Remove From Hold
Cancelling a Trouble Ticket
Optional Work Centers
Removing a Work Center
Switching a TT to a WO
Custom Reporting
Attach Ribbon Group
Viewing Trouble Tickets
Reopening a Trouble Ticket
GENERAL ORDERS
General Order Wizard
Creating a General Order (w/o the Wizard)
General Orders: What Now?
Understanding the General Order Screen
Sub-Order Actions
Create Orders
Create Single WO/TT
Put Sub-Orders on Hold
Release Orders from Hold
Cancel Orders
TCO Actions
Resource Manager Actions
Attach Ribbon Group
General Order History
General Order Views
GENERAL TASK - REPORTS
Manage General Task Types
Manage Task Status
Understanding the General Task Screen
General Task - Start to Finish
Accounts for Equipment and Service
General Tasks - Equipment or Services
Attach Ribbon Group
Reports
PREVENTIVE MAINT JOBS
Job Types
Adding a Job
Deleting a Job
Job Schedules
SUBSCRIBERS
General Subscriber Information
Subscriber Information
Portal Menu Access
Subscriber Notes
Subscriber Passwords
Subscriber History
Subscriber Accounts
Subscriber's Set Device
Subscriber Fille Attachments
TCO Group
TCO Group Information
TCO Groups - Selected Subscribers
TCO Groups - Managed Subscribers
TCO Groups - Organization
TCO Groups - Direct Accounts
TCO Groups - History
TCO Groups - Customer Codes
Resource Managers
Resource Manager Information
Resource Manager - Selected Subscribers
Resource Manager - Sites
Resource Manager - Organizations
Resource Manager - History
Commanding Officers
Commanding Officer Information
Commanding Officer - Managed Subscribers
Commanding Officers - Sites
Commanding Officers - Organizations
Supervising Managers
Supervising Manager Information
Supervising Manager - Sites
Supervising Manager - Organizations
Supervising Managers - Direct Accounts
Supervising Managers - Customer Codes
EQUIPMENT
Equipment - Type of Service
Equipment - Manage Report Category
Equipment - Manage Warehouses
Equipment - Managing Technicians
Equipment - Manage Equipment Types
Equipment
Creating Your On-Shelf Inventory
Globally Manage Equipment
Vendors, Service Providers & Manufacturers
SERVICES
Services - Type of Service
Services - Manage Report Category
Services - Manage Warehouses
Services - Managing Technicians
Services - Service Types
Services
Service Items
Globally Manage Service
Vendors, Service Providers & Manufacturers
ACCOUNTING - OFFICIAL ACCOUNTS
Managing Billing Cycle
Manage Account Category
Official Account Report Preferences
Address Types
Understanding the General Account Window
Official Account Configuration
Add, Modify and Delete
Account Entries - Components
Account Entries - Equipment and Services
Current Balance
Official Account - Organizations
Official Account - Sites
Official Account - TCO Subscribers
Official Account - Orders/Troubles/Tasks
Official Account - Addresses
Official Account - Calls
Official Account - Authorization Codes
Official Account - Charge Type Override
Official Account - History
Official Account - Notes
Official Account - Settings
Official Account - File Attachments
Official Account - Views
Official Accounts - Account Management
Manage Status Change Types
Account Status
Official Accounts - Billing Tools
Adjustments
Rollback a Bill
Funding/Payments
Official Accounts - Running a BIll
Official Accounts - Billing History
Accounting Entries
ACCOUNTING - UNOFFICIAL ACCOUNTS
Unofficial - Managing Billing Cycle
Unofficial - Account Categories
Late Payment Mgmt
Account Status Change Configuration
Unofficial Accounts - Report Preferences
Address Types
Understanding the Unofficial Accounts Window
Unofficial Accounts Configuration
Account Entries – Components
Account Entries – Equipment and Services
Unofficial Accounts – Current Balance
Unofficial Accounts – Addresses
Unofficial Accounts – Calls
Unofficial Accounts – History
Unofficial Accounts – Notes
Unofficial Accounts – Settings
Unofficial Accounts – File Attachments
Unofficial Accounts – Account Management
Managing Status Change Types
Account Status
Unofficial Accounts – Billing Tools
Adjustments
Create a Bill
Rollback a Bill
Funding/Payments
Unofficial Accounts – Running a Bill
Unofficial Accounts – Billing History
Unofficial Accounts – Accounting Entries
ACCOUNTING - BULK ASSIGNED ACCOUNT CHANGE
Reassign Requests
Unassign Requests
ACCOUNTING - REPORTS
Billing Reports
Unofficial Bill Summary
Financial Summary
Rejected Authorization Codes
Payment History
Billed Equipment and Service Summary
Billed Inventory
Bill Certification
ACCOUNTING - CALLS
Active Calls
Duplicate Calls
Reprice Unbilled Calls
Removing Call Ownership
Re-price Call Requests
Archived Calls
Call Record Archive
Rejected Calls
ACCOUNTING - VENDOR MEDIA IMPORTS
Advanced Vendor Media Imports
Vendor Media Templates
Vendor Media Import
ACCOUNTING - AUTHORIZATION CODES
Adding/Modifying/Deleting
Auth Code - History
Auth Codes - Switch Communications
FACILITIES
Sites
Connections
Buildings
Building History
Emergency Response Location
Connectivity
Creating New Dedicated Plant
Changing a Records Connectivity
SWITCHES
Switch Settings
Switch Settings
Common Switch Settings
Class of Service Name
Class of Restriction
Switch Records
Add/Delete a Switch Record
Switch Record - Site Association
Switch Record - Script History
Switch Record - Class of Service
Switch Record - TGAR/Class of Restriction
Switch Record - Configured Sets
Switch Record - History
WOPR Integration
UCE Monitor
Switch Connections
SMA
SMA - Port Groups and Port Numbers
Port Groups
Port Numbers
Port Usage and Status
SMA - Data Sync
EWSD
Feature Management
DIRECTORY & ORGANIZATIONS
Organization Introduction
Organization Levels
Organizations
Organizations - Call Records
Organizations - History
Organizations - File Attachments
Export Organizational Directory
Organization Views
Your Organization Structure - 14
Organizations - Call Records
Organizations - Sets
Organizations - Circuits
Organizations - Work Orders
Organizations - History
Organizations - File Attachments
Export Organizational Directory
Org Chart
Organization Views
DSN Directory
Phone Book
Toll Ticket System
SYSTEM ADMIN
System Administration
Security - Profiles
Security - Users
Security - Logged In Users
Security - Activity Log
Security - Open Record Management
Work Flow Setup
System Settings
Auto Number Setup - ver 14
Subscriber Portal Settings
Call Record Settings
Billing Settings - Billing Report Setup
Billing Settings - Billing General Settings
Service Management
Number Plan
Set Type Management Utility
Custom Report Templates
Custom Report Template
Step One: Creating the Template
Step Two: Grid Size
Step Three: Template Goodies
Row and Column Management
Borders
Report Actions
Data Sync Center
Switch Sync Project
Synchronizing Your Data
Sync Reports
Sync Schedules
EWSD Switch Sync Logs
Set Device Sync
Port Sync
Feature Key Map Sync for EWSD only
Hunt Group Sync
911 Interface
Import External Data
SUBSCRIBER PORTAL 14
Registration
Signing In and Out
Service Requests
New Service Request
Change Service Request
Disconnect Service Request
File Attachments
Viewing Service Requests
Searching for a Service Request
Troubles
New Trouble Ticket
Viewing Trouble Tickets
Searching for a Trouble Ticket
Billing
Monthly Statements
Total Charges
Validate Bills
Charge Analysis
Phonebook
Control Numbers
role based training
OFFICIAL BILLING
UNOFFICIAL BILLING
HELP DESK/WORK ORDER CLERK
INSIDE PLANT
OUTSIDE PLANT
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