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Calls & Media Imports

Rejected Calls

This option allows you to view the extensions that exist within your call records but do not have a matching record within your database.

Viewing Rejected Calls

1.     Click the Accounting menu.

2.     In the Navigation pane, click Calls and then Rejected Calls

3.     The list populates to the right with the following columns of information:

·         Extension – displays the telephone number that exists within the call records (not within the database).

·         Site – displays the site name.

·         Total Count – displays the total number of calls made using the code.

·         Total Cost – displays the total cost of the rejected calls

·         Year – Month – displays the year and month of the call record

4.   As you create records for these within your database, you can refresh the status of these records by clicking the Refresh Status link within the Actions pane. 


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